Returns & Exchanges Policy

Last Updated: July 29, 2026

At NFL Crocs, every product is created only after an order is placed. We operate under a Print-on-Demand, made-to-order production model, which means each pair of football-inspired clogs is produced specifically for the customer based on the selected design, size, color, style, quantity, and personalization details where applicable.

Because our products are made to order and are not taken from pre-made retail inventory, our return and exchange policy is different from the policies offered by traditional retail stores.

Please review this Policy carefully before placing an order.

1. Made-to-Order Product Policy

All NFL Crocs products are produced specifically for each order.

This means:

• Production begins after checkout is completed and the order is confirmed.
• Products are not mass-produced as finished inventory in advance.
• We do not keep every design, size, or style ready for immediate resale.
• Each item is created according to the options selected by the customer.
• Production costs may be incurred shortly after an order is submitted.
• Returned personalized products may not be suitable for resale.

For these reasons, we generally do not accept returns, refunds, or exchanges for reasons unrelated to a confirmed product defect, production error, shipping damage, or fulfillment mistake.

Nothing in this Policy limits consumer rights that cannot legally be excluded.

2. Final Sale and Non-Returnable Cases

Unless otherwise required by applicable law, we do not accept returns, refunds, or exchanges in the following situations:

• The customer selected the wrong size.
• The customer changed their mind after placing the order.
• The customer no longer wants or needs the product.
• The customer ordered the wrong design, color, size, quantity, style, or product type.
• The customer entered incorrect personalization information.
• The customer misspelled a name, phrase, date, number, or other custom detail.
• The product does not match the customer’s personal fit preference.
• The customer expected the product to fit like footwear from another manufacturer.
• The customer does not like the color, style, design, or appearance after delivery.
• Minor color differences occur because of screen settings, lighting, materials, or production methods.
• Minor print-placement, pattern-alignment, or artwork-scale variations occur.
• The customer failed to review the product description or size chart.
• The product was used, worn, altered, cleaned, washed, repaired, or modified.
• The product was damaged after delivery through misuse or improper care.
• The package was sent to an incorrect or incomplete address provided by the customer.
• The customer refused delivery.
• The customer failed to collect or accept the package.
• The package was returned because customs charges were not paid.
• The product was purchased during a final-sale promotion where this condition was clearly disclosed.

Please carefully review every order detail before completing checkout.

3. Eligible Product Issues

We will review a request for a replacement, refund, partial refund, or another reasonable resolution when:

• The product arrives damaged.
• The product has a manufacturing defect.
• The product contains a significant printing error.
• The product received is materially different from the product ordered.
• The wrong product was sent.
• The wrong design was sent because of our production or fulfillment error.
• The wrong size was sent despite the customer selecting the correct size.
• The wrong personalization was produced despite the customer entering the correct information.
• An essential part of the order is missing.
• A significant production problem affects the product’s normal use or overall appearance.

The issue must be reported within seven days after delivery.

Requests submitted after this period may not qualify for a replacement, refund, or other resolution unless required by applicable law.

4. Reporting an Order Issue

If your product arrives damaged, defective, misprinted, incomplete, or incorrect, contact us at:

[email protected]

Your request should include:

• Order number
• Full name
• Email address used during checkout
• Clear description of the problem
• Photograph of the entire product
• Close-up photographs showing the issue
• Photograph of the product label or size marking
• Photograph of the shipping package
• Photograph of the shipping label
• Tracking number where available
• Any other relevant supporting information

Photographs must be clear, well-lit, and show the issue accurately.

Claims containing incomplete, blurry, edited, cropped, or insufficient evidence may require additional information before they can be reviewed.

Our support team will normally respond within 2–3 business days.

5. Keep the Product and Packaging

Do not discard, alter, clean, wash, repair, or continue using a product while an issue is being reviewed.

Please retain:

• The product
• Original packaging
• Shipping label
• Product label
• Any inserts included in the package

We may require additional photographs or ask that the product be returned for inspection.

Discarding or altering the product before the review is completed may affect eligibility for a replacement or refund.

6. Review Process

After receiving your request, we may review:

• Order details
• Product options selected during checkout
• Personalization information submitted
• Production records
• Quality-control records
• Fulfillment records
• Shipping information
• Tracking history
• Photographs and other evidence
• Communications relating to the order

We may also consult our production, fulfillment, or shipping partners.

Submitting a claim does not automatically guarantee approval.

Each request is evaluated based on the nature of the issue, the available evidence, the condition of the product, production tolerances, and applicable law.

7. Available Resolutions

If a claim is approved, NFL Crocs may offer one or more of the following:

• Free replacement
• Reprint of the affected product
• Reshipment of a missing product
• Partial refund
• Full refund
• Store credit, with the customer’s agreement
• Another reasonable solution appropriate to the issue

The available resolution will depend on:

• Type and severity of the problem
• Whether the product can still be used
• Whether only part of an order is affected
• Whether replacement production is available
• Whether the issue was caused by production, fulfillment, shipping, or customer information
• Applicable consumer-protection requirements

We generally provide one primary remedy for each verified issue. Customers may not receive both a full refund and a free replacement for the same product unless we expressly approve otherwise.

8. Replacement Products

Approved replacements will normally be produced using the original order details.

Unless the original selection is unavailable, replacement orders cannot generally be changed to:

• A different design
• A different size
• A different color
• A different product type
• Different personalization
• A different shipping address

Replacement production and shipping require additional time.

Replacement orders follow the normal production and shipping process, although we may prioritize them where reasonably possible.

A replacement does not normally include a cash refund for the same affected item.

9. Return Authorization

Do not send a product back without receiving written return instructions from NFL Crocs.

Unauthorized returns may:

• Be refused
• Be sent to the wrong facility
• Become lost
• Be ineligible for reimbursement
• Delay the resolution process

If a return is required, we will provide instructions after approving the request.

Because many products are individually made, a physical return may not always be necessary. Photographs and order records may be sufficient to resolve some claims.

10. Return Shipping Costs

When a return is required because of a confirmed production or fulfillment error, NFL Crocs may provide a prepaid return label or reimburse reasonable approved return shipping costs.

Customers should not purchase return shipping without first receiving instructions.

We are not responsible for:

• Unauthorized return shipping costs
• Premium or expedited return methods
• Insurance purchased without approval
• Packages returned to an incorrect address
• Returns sent without tracking where tracking was required

If a return is requested for a reason not covered by this Policy, the customer may be responsible for all return shipping costs, and the return may still be refused.

11. Condition of Returned Products

Where a return has been authorized, the product must normally be:

• Unworn
• Unused
• Unwashed
• Unmodified
• Free from dirt, odors, pet hair, or damage
• Returned with any requested packaging or labels
• Sent according to the provided instructions

Products that have been worn, damaged, altered, or used beyond what is reasonably necessary to inspect them may not qualify for a full refund.

12. Personalized Products

Personalized and custom-made NFL Crocs products are final sale unless they arrive damaged, defective, materially misprinted, or incorrect because of our error.

Customers are responsible for reviewing all personalization details before completing checkout.

NFL Crocs is not responsible for customer-submitted mistakes involving:

• Names
• Spelling
• Capitalization
• Dates
• Numbers
• Initials
• Punctuation
• Custom phrases
• Selected colors
• Selected design options
• Other personalized information

Personalized text may be resized or repositioned to fit the available design area. Longer names or phrases may appear smaller than shorter ones.

Minor layout adjustments made for production do not automatically qualify as defects.

13. Customer-Submitted Artwork

If you submit artwork, photographs, logos, graphics, or other custom content, you are responsible for ensuring that:

• The file is correct.
• The image quality is suitable.
• The content is legally authorized.
• The correct file was uploaded.
• The requested text and layout instructions are accurate.

We are not responsible for problems already present in customer-provided files, including:

• Low resolution
• Blurriness
• Pixelation
• Incorrect colors
• Cropped content
• Spelling mistakes
• Missing design elements
• Unauthorized intellectual property

If we produce the product accurately based on the submitted file or instructions, the item will not qualify for a refund solely because the customer later prefers a different design.

14. Size Responsibility

Customers are responsible for reviewing the applicable product size chart before placing an order.

Sizing may vary depending on:

• Product model
• Manufacturer
• Foot length
• Foot width
• Foot shape
• Regional sizing standards
• Personal fit preference
• Production tolerance

Footwear from NFL Crocs may not fit identically to footwear from another seller or manufacturer.

We do not provide returns or exchanges when:

• The customer selected the wrong size.
• The customer did not review the size chart.
• The product fits differently from another brand.
• The customer prefers a tighter or looser fit.
• The customer provided inaccurate measurements.

If the size printed on the product does not match the size ordered, contact us within seven days with clear photographs of the size marking and the entire product.

15. Exchanges

Because every product is made on demand, NFL Crocs does not provide standard retail exchanges for a different size, design, color, or style.

An exchange or replacement may be approved only when there is a confirmed production or fulfillment issue.

Eligible Exchange or Replacement Cases

• Defective product
• Damaged product
• Significant misprint
• Incorrect product sent
• Incorrect size sent because of our error
• Incorrect design sent because of our error
• Incorrect personalization produced because of our error

Non-Eligible Exchange Cases

• Wrong size selected by the customer
• Change of mind
• Personal fit preference
• Color preference
• Design preference
• Customer ordering error
• Incorrect personalization submitted by the customer
• Minor color variation
• Minor print-placement variation
• Normal differences between digital mockups and physical products

When an eligible exchange is approved, the replacement will normally match the original order specifications.

16. Minor Product Variations

Print-on-Demand products are produced individually, so minor variations may occur.

These may include differences in:

• Color tone
• Print position
• Artwork scale
• Pattern alignment
• Texture
• Product dimensions
• Surface finish
• Appearance between production batches

Colors may also appear different depending on:

• Screen brightness
• Monitor calibration
• Device settings
• Lighting conditions
• Photography
• Product materials
• Printing method

Minor variations that do not materially affect the product’s function, quality, or main design are not considered defects.

17. Damage After Use

NFL Crocs is not responsible for damage caused after delivery by:

• Normal wear and tear
• Improper use
• Accidental damage
• Excessive force
• Improper cleaning
• Harsh chemicals
• Prolonged exposure to extreme heat
• Prolonged exposure to severe weather
• Customer modifications
• Cutting, painting, gluing, or repairing the product
• Failure to follow care instructions
• Use for an activity for which the product was not designed

If you believe the product arrived damaged or defective, report the issue before using it and within seven days after delivery.

18. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Requests may be submitted within:

• Four hours after ordering on a business day
• Twelve hours after ordering on a weekend

After this period, the order may have entered production and may no longer be changed or canceled.

Changes and cancellations are not guaranteed, even when requested within the applicable period.

An order remains active until you receive written confirmation that the requested cancellation or change has been approved.

Where permitted by applicable law and clearly communicated before approval, an accepted cancellation may be subject to a management and transaction fee of up to 30% to cover payment-processing costs, order handling, design preparation, administrative work, and production costs already incurred.

No cancellation fee will apply when NFL Crocs cancels an order because we cannot fulfill it or where such a fee is prohibited by law.

To request a change or cancellation, email [email protected] and include your order number and the exact requested changes.

19. Incorrect Shipping Addresses

Customers are responsible for entering an accurate and complete shipping address.

NFL Crocs is not responsible for delivery issues caused by:

• Incorrect street address
• Missing apartment or unit number
• Incorrect postal code
• Incorrect city or state
• Incorrect country
• Misspelled recipient name
• Outdated address
• Address entered in an unsupported format

Contact us immediately if you notice an error.

We will attempt to update the address if the order has not progressed too far, but address changes are not guaranteed after production or fulfillment begins.

20. Returned, Refused, or Undeliverable Packages

If a package is returned because of:

• Incorrect or incomplete address
• Unavailable recipient
• Failed delivery attempts
• Failure to collect the package
• Refused delivery
• Unpaid customs charges
• Local delivery restrictions
• Unknown recipient

We may offer to reship the order after the package is returned and inspected.

The customer may be responsible for:

• Reshipping costs
• Return shipping fees
• Carrier handling charges
• Address-correction costs
• Customs charges

If a refund is approved, original shipping fees, return costs, handling fees, and non-recoverable production costs may be deducted to the extent permitted by law.

Refusing delivery does not automatically qualify an order for a full refund.

21. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, first check:

• Mailbox
• Front door
• Porch
• Garage
• Side entrance
• Building reception
• Mailroom
• Household members
• Neighbors
• Safe delivery locations
• Local carrier office
• Available delivery photographs

You should also contact the shipping carrier and request a delivery investigation.

NFL Crocs is not automatically responsible for loss, theft, or disappearance occurring after a carrier confirms delivery to the address provided during checkout.

We will review the available tracking information and provide reasonable assistance, but a refund or replacement is not guaranteed for packages confirmed as delivered.

22. Lost Packages

If tracking does not show delivery and the package appears lost in transit, contact us with your order and tracking information.

We may open an investigation with the carrier.

A refund or replacement may not be issued until:

• The carrier completes its investigation;
• The package is confirmed lost;
• The package has remained without movement for the required carrier period; or
• Other sufficient evidence establishes that the package is unlikely to be delivered.

If the carrier confirms the package was lost in transit, we will review the order for an appropriate resolution.

23. International Orders

International customers are responsible for customs duties, import taxes, value-added tax, brokerage charges, and other local fees unless otherwise stated during checkout.

Orders are not eligible for a full refund solely because:

• Customs processing took longer than expected.
• The customer did not anticipate import charges.
• The recipient refused to pay customs fees.
• The package was delayed by local authorities.
• The shipment was returned because of local import requirements.

Any refund for a returned international package will be reviewed after considering production costs, shipping charges, customs fees, return costs, and applicable law.

24. Refund Processing

Approved refunds will be issued to the original payment method used during checkout unless otherwise required by law.

After we issue a refund, additional processing time may be required by:

• Payment processor
• Credit-card company
• Bank
• Digital-wallet provider

NFL Crocs does not control how quickly a financial institution posts the refund.

Shipping fees may be non-refundable unless:

• The wrong product was sent;
• The product was confirmed defective;
• The product was damaged before delivery;
• The order was canceled because NFL Crocs could not fulfill it;
• A refund of shipping is required by law.

Any approved deductions will be clearly communicated where required.

25. Partial Refunds

A partial refund may be offered when:

• Only one part of a multi-item order is affected.
• The product has a minor but verified issue and remains usable.
• The customer agrees to keep the affected product.
• Full replacement is unavailable.
• Another proportionate solution is appropriate.

The customer is not required to accept store credit or a partial refund in place of a remedy that must legally be provided.

26. Store Credit

Store credit may be offered as an optional resolution.

Store credit:

• Will be issued only with the customer’s agreement;
• May have specific redemption conditions;
• Cannot normally be exchanged for cash;
• May not be transferable;
• May not be combined with certain promotions.

Store credit will not replace a legally required refund unless the customer voluntarily accepts it.

27. Duplicate Refunds

NFL Crocs will not issue multiple refunds or remedies for the same product or transaction.

A customer may not receive:

• A full refund and a replacement for the same product;
• A refund from NFL Crocs and a successful chargeback for the same amount;
• Multiple replacements for one verified issue;
• Duplicate compensation through different payment channels.

If duplicate reimbursement occurs, we reserve the right to recover the duplicated amount to the extent permitted by law.

28. Chargebacks and Payment Disputes

We encourage customers to contact [email protected] before opening a chargeback or payment dispute.

Contacting us directly usually allows us to review:

• Tracking information
• Production records
• Product photographs
• Incorrect-item claims
• Refund status
• Replacement options

If a chargeback is filed, we may provide the payment processor with relevant records, including:

• Order confirmation
• Customer information
• Checkout details
• Personalization information
• Communications
• Production records
• Tracking history
• Delivery confirmation
• Refund records
• Applicable store policies

Filing a chargeback does not create a right to keep both the product and refunded funds when the transaction was valid.

Nothing in this section limits a customer’s lawful right to dispute an unauthorized or unresolved transaction.

29. Fraudulent Claims

We reserve the right to reject claims involving:

• Altered or misleading photographs
• False statements
• Claims for products not purchased from NFL Crocs
• Duplicate refund requests
• Deliberate damage to a product
• Misrepresentation of delivery status
• Unauthorized chargeback activity
• Repeated abuse of return or replacement procedures

We may restrict future orders or take other lawful action where fraudulent or abusive activity is identified.

30. Our Responsibility

Although NFL Crocs works with Print-on-Demand production facilities, fulfillment partners, and shipping carriers, NFL Crocs remains the primary contact for customer order support.

If your product arrives damaged, defective, materially misprinted, or incorrect because of our error, we will review the available evidence and work toward an appropriate resolution under this Policy.

31. Contact Information

NFL Crocs

Address: 1500 Broadway, New York, NY 10036, United States

Email: [email protected]

Phone: +1 (212) 555-0147

Hours: Monday–Friday, 9:00 AM–6:00 PM ET; Saturday, 10:00 AM–4:00 PM ET; Sunday, Closed.