Privacy Policy

Last Updated: July 29, 2026

At NFL Crocs, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, browse our products, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website and services.

1. About NFL Crocs

NFL Crocs is an independently operated Print-on-Demand online store offering football-inspired clogs, fan-themed casual footwear, personalized products where available, and other made-to-order items.

Because our products are produced after an order is placed, we work with payment processors, Print-on-Demand production partners, shipping carriers, website service providers, and other third parties that help us process and fulfill customer orders.

2. Personal Information We Collect

The information we collect depends on how you use our website and services.

2.1 Information You Provide Directly

When you place an order, create an account, contact us, subscribe to emails, submit a review, or use another website feature, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information
• Products viewed or purchased
• Product size and selected options
• Design selections
• Personalization details
• Order number and purchase history
• Customer-service communications
• Reviews, photographs, comments, or feedback
• Marketing preferences
• Information provided in refund, replacement, or dispute requests

Please provide only the information necessary for your order or support request.

2.2 Personalized Order Information

Some products may allow you to submit custom information such as:

• Names
• Initials
• Numbers
• Dates
• Short phrases
• Color selections
• Uploaded images or artwork
• Other requested design details

We use this information to prepare, produce, review, and fulfill your personalized order.

Please do not submit sensitive information or content that you do not have permission to use.

2.3 Payment Information

Payments are processed through secure third-party payment providers.

NFL Crocs does not directly store complete credit card numbers, full bank-account information, or complete payment credentials on our website.

Payment providers may collect information such as:

• Cardholder name
• Billing address
• Payment-card details
• Transaction amount
• Payment status
• Fraud-prevention information

Payment providers process this information according to their own privacy policies and security practices.

2.4 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect technical and browsing information, including:

• IP address
• Browser type
• Browser language
• Device type
• Operating system
• Device identifiers
• Approximate geographic location
• Pages visited
• Products viewed
• Links clicked
• Referring website
• Date and time of access
• Time spent on the website
• Cart and checkout activity
• Cookie identifiers
• Website errors and performance data

This information helps us operate the website, understand how visitors use it, improve performance, prevent fraud, and maintain security.

3. How We Collect Information

We may collect information:

• Directly from you
• Automatically through cookies and similar technologies
• From payment processors
• From production and fulfillment partners
• From shipping carriers
• From website-hosting providers
• From analytics or advertising providers
• From customer-support platforms
• From fraud-prevention services
• From social media or third-party platforms when you interact with us through those services
• From publicly available sources where permitted by law

We do not intentionally collect more personal information than is reasonably necessary for our business operations.

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website
• Process and confirm orders
• Verify payment and transaction information
• Review orders before production
• Produce Print-on-Demand products
• Apply selected sizes, designs, and personalization
• Package and ship orders
• Send order confirmations
• Provide tracking information
• Communicate about production or delivery
• Respond to customer questions
• Handle cancellations where permitted
• Process replacements, returns, or refunds
• Investigate missing, damaged, or incorrect orders
• Maintain customer accounts
• Prevent fraud and unauthorized transactions
• Protect the security of our website
• Improve products and website performance
• Understand customer interests and shopping activity
• Measure advertising and marketing performance
• Send marketing communications where permitted
• Maintain tax, accounting, transaction, and business records
• Enforce our Terms of Service and other policies
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims

We may also use information for another purpose that is disclosed to you when the information is collected or when you provide your consent.

5. Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on:

Performance of a Contract

We process information necessary to accept payment, produce products, fulfill orders, provide customer support, and complete transactions with you.

Legitimate Business Interests

We may process information to operate our store, improve our website, prevent fraud, understand website performance, secure our services, and communicate with customers.

Consent

We may rely on your consent for certain marketing communications, non-essential cookies, personalized advertising, or other activities where consent is required.

You may withdraw consent at any time, subject to applicable law. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Legal Obligations

We may process and retain information to comply with tax, accounting, consumer-protection, court, law-enforcement, and other legal obligations.

6. Print-on-Demand Production and Fulfillment

NFL Crocs operates using a Print-on-Demand model. Products are normally created only after an order is placed.

To produce and fulfill your order, we may share necessary information with production and fulfillment partners, including:

• Customer name
• Shipping address
• Order number
• Product type
• Product size
• Selected design
• Selected product options
• Personalization details
• Shipping method

Fulfillment partners receive only the information reasonably necessary to produce, package, and ship the order or resolve a production issue.

Our production or fulfillment partners may operate in the United States, China, Vietnam, or other countries, depending on product availability, production capacity, shipping destination, and fulfillment requirements.

Although third-party partners may assist with production and delivery, NFL Crocs remains your primary contact for customer support and order-related communication.

7. How We Disclose Personal Information

We may disclose personal information to service providers that perform business functions on our behalf.

These providers may include:

• Payment processors
• Checkout providers
• Print-on-Demand manufacturers
• Production and fulfillment partners
• Shipping and delivery carriers
• Website-hosting providers
• Cloud-storage providers
• Customer-support platforms
• Email-service providers
• Analytics providers
• Advertising providers
• Fraud-detection services
• Information-security providers
• Accounting and tax professionals
• Legal advisers
• Insurance providers
• Business consultants

These parties may access personal information only as reasonably necessary to provide their services, comply with legal obligations, or protect their systems.

We may also disclose information:

• When required by law, court order, subpoena, or legal process
• To respond to lawful government or regulatory requests
• To investigate fraud, security incidents, or policy violations
• To protect the rights and safety of NFL Crocs, our customers, or others
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of the business
• With your consent or at your direction

8. Sale and Sharing of Personal Information

NFL Crocs does not sell personal information to third parties in exchange for money.

However, certain privacy laws may define some uses of advertising cookies, tracking technologies, or data transfers for targeted advertising as a “sale,” “sharing,” or targeted advertising even when no money is exchanged.

Where applicable, you may request to opt out of such activities by:

• Adjusting available cookie settings
• Disabling non-essential cookies
• Using browser or device privacy controls
• Activating a legally recognized opt-out preference signal where supported
• Contacting us at [email protected]

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

9. Cookies and Similar Technologies

Cookies are small data files stored on your browser or device.

We may use cookies, pixels, tags, local storage, software development kits, and similar technologies to:

• Keep the website functioning
• Remember cart contents
• Save user preferences
• Support account login
• Process checkout
• Understand website traffic
• Measure website performance
• Detect technical problems
• Prevent fraudulent activity
• Analyze product interest
• Measure advertising effectiveness
• Present more relevant content or advertising where permitted

Essential Cookies

Essential cookies are required for functions such as cart management, checkout, account security, fraud prevention, and website operation.

Analytics Cookies

Analytics cookies help us understand how visitors use the website, which pages are viewed, and where performance can be improved.

Advertising Cookies

Advertising cookies may help measure campaigns, limit repeated advertising, or display advertising based on browsing activity where permitted.

Cookie Choices

You can manage cookies through your browser settings and any cookie-management tools available on our website.

Blocking certain cookies may prevent parts of the website from working correctly, including the shopping cart, account login, saved preferences, or checkout.

10. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand visitor activity and improve marketing performance.

These services may collect:

• IP address
• Device identifiers
• Browser information
• Pages viewed
• Products clicked
• Referring pages
• Purchase or checkout events
• Interactions with advertisements
• Approximate location
• Cookie identifiers

Where required, non-essential analytics or advertising technologies will be used only after appropriate consent or subject to available opt-out rights.

The privacy practices of third-party analytics and advertising providers are governed by their own policies.

11. Email and Marketing Communications

If you subscribe to promotional communications or otherwise provide permission, we may send:

• New-product announcements
• Football-inspired collection updates
• Special offers
• Discount codes
• Holiday promotions
• Abandoned-cart reminders
• Store announcements
• Other marketing content

You can unsubscribe by clicking the unsubscribe link included in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages concerning:

• Orders
• Payments
• Production
• Shipping
• Tracking
• Customer support
• Account security
• Policy or legal updates

12. Abandoned Cart Communications

When permitted by law, we may use your email address, cart activity, or cookie information to remind you about products left in your cart.

You may unsubscribe from these messages by using the unsubscribe option provided in the email.

Items left in a cart are not reserved, and their availability or price may change.

13. Customer-Support Communications

When you contact us, we may collect:

• Name
• Email address
• Phone number
• Order number
• Message content
• Photographs
• Videos
• Attachments
• Shipping information
• Any other details you provide

We use this information to verify your order, respond to questions, investigate issues, provide support, prevent fraud, and maintain records of our communications.

Please avoid sending passwords, complete payment-card information, government identification numbers, or other unnecessary sensitive information.

14. Reviews, Photos, and User-Generated Content

If you submit a review, photograph, testimonial, comment, video, or other content, we may use it to:

• Respond to you
• Improve our products
• Display customer feedback
• Operate our website
• Promote our products or store where permitted

Before submitting content, make sure that:

• You have the right to share it
• You have permission from identifiable people appearing in it
• It does not violate copyright, trademark, privacy, publicity, or other rights
• It does not contain information you do not want made public

Public reviews and photographs may be visible to other website visitors.

You may contact us to request removal of content that you submitted. Removal requests will be considered subject to applicable law, recordkeeping needs, and technical limitations.

15. Fraud Prevention and Security

We may use personal, technical, order, and transaction information to detect and prevent:

• Fraudulent orders
• Stolen payment information
• Unauthorized account access
• Promotion abuse
• Chargeback abuse
• Website attacks
• Malware
• Automated misuse
• Other security incidents

Information reviewed for these purposes may include:

• IP address
• Device information
• Account activity
• Billing and shipping details
• Transaction history
• Payment status
• Order patterns
• Customer communications
• Checkout behavior

Orders may be delayed, reviewed, or canceled when suspicious activity is detected.

16. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our safeguards may include:

• Secure website connections
• Encrypted transmission where appropriate
• Restricted access to personal information
• Account-access controls
• Trusted payment processors
• Fraud-detection tools
• Website monitoring
• Security updates
• Service-provider reviews
• Data-retention controls

No online system, transmission method, or electronic-storage process can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you suspect unauthorized use of your account.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• The type of information
• The purpose for which it was collected
• Whether an account remains active
• Order and support history
• Tax and accounting requirements
• Fraud-prevention needs
• Legal limitation periods
• Disputes or chargebacks
• Legal and regulatory obligations

We may retain order and transaction records after an order is completed when required for tax, accounting, legal, fraud-prevention, warranty, or dispute-resolution purposes.

When information is no longer required, we may delete, anonymize, aggregate, or securely archive it.

18. International Data Transfers

NFL Crocs operates online and may work with service providers and fulfillment partners located in different countries.

As a result, your personal information may be transferred to, accessed from, or processed in countries outside your place of residence.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required, we take reasonable steps to use appropriate contractual, organizational, or legal safeguards for international data transfers.

19. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies to NFL Crocs, you may have the right to:

• Know whether we process your personal information
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Receive a portable copy of certain information
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Opt out of targeted advertising
• Opt out of certain sales or sharing
• Request information about categories of information disclosed
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are not absolute. We may retain or continue processing information where permitted or required for purposes such as completing transactions, maintaining records, preventing fraud, complying with law, or defending legal claims.

20. California Privacy Rights

California residents may have rights under applicable California privacy law, including rights to request:

• The categories of personal information collected
• The sources of that information
• The purposes for collection or use
• The categories of third parties receiving information
• Access to specific pieces of information
• Correction of inaccurate information
• Deletion of certain information
• Opt-out of certain sales or sharing
• Limitation of certain uses of sensitive personal information
• Non-discriminatory treatment

NFL Crocs does not sell personal information for money.

Certain advertising or analytics technologies may be considered sharing under California law. Where applicable, California residents may use available cookie controls or contact us to exercise an opt-out request.

We do not use sensitive personal information to infer characteristics about customers.

21. European and United Kingdom Privacy Rights

Residents of the European Economic Area, European Union, or United Kingdom may have rights to:

• Be informed about processing
• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Receive data in a portable format
• Withdraw consent
• Lodge a complaint with a data-protection authority

Where processing is based on legitimate interests, you may object based on your particular circumstances.

Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing completed before withdrawal.

22. How to Submit a Privacy Request

To submit a privacy request, email: [email protected]

Include:

• Your full name
• Email address associated with your account or order
• Order number, if applicable
• The privacy right you wish to exercise
• The country or state where you live

We may need to verify your identity before completing a request.

Verification may involve confirming information already associated with your account or order. Please do not send government identification unless we specifically request it and it is reasonably necessary.

Authorized agents may submit requests where permitted by law. We may request proof that the agent has authority to act on your behalf.

We will respond within the period required by applicable law.

23. Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in:

• Denial of goods or services
• Different prices or rates
• Reduced product quality
• Unlawful retaliation

This does not prevent us from offering lawful promotions or loyalty programs where permitted and properly disclosed.

24. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

Customers must be old enough to enter into a valid purchase agreement or use the website with the permission and supervision of a parent or legal guardian.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian who believes that a child has submitted personal information may contact us at [email protected].

25. Sensitive Personal Information

NFL Crocs does not normally require sensitive personal information to process an order.

Please do not submit:

• Social Security numbers
• Passport numbers
• Driver’s-license numbers
• Government identification
• Complete banking credentials
• Account passwords
• Medical information
• Biometric information
• Precise location information
• Other highly sensitive data

If such information is submitted unnecessarily, we may delete or redact it where reasonably possible.

26. Third-Party Websites

Our website may contain links to third-party websites, social media services, payment providers, tracking pages, or other external resources.

NFL Crocs does not control and is not responsible for the privacy, security, content, or business practices of third-party websites.

Review the privacy policy of any third-party service before providing personal information.

27. Business Transfers

If NFL Crocs is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of business ownership, personal information may be disclosed or transferred as part of that transaction.

Where required, we will provide notice of material changes affecting the handling of personal information.

28. Do Not Track and Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is no universally accepted standard for responding to every Do Not Track signal, our website may not respond to all such signals.

Where required by applicable law and supported by our website systems, we may process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain sales, sharing, or targeted advertising associated with that browser or device.

29. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business operations
• Website features
• Products and services
• Fulfillment partners
• Service providers
• Technology
• Legal obligations
• Privacy practices

When we make changes, we will publish the revised Policy on this page and update the “Last Updated” date.

Material changes may also be communicated through the website or by email where required by law.

Your continued use of our website after an updated Policy becomes effective means that the updated Policy applies to your subsequent use of our services.

30. Contact Us

NFL Crocs

Address: 1500 Broadway, New York, NY 10036, United States

Email: [email protected]

Phone: +1 (212) 555-0147

Hours: Monday–Friday, 9:00 AM–6:00 PM ET; Saturday, 10:00 AM–4:00 PM ET; Sunday, Closed.