Shipping Policy

Last Updated: July 29, 2026

At NFL Crocs, every pair of football-inspired clogs is produced specifically for the customer after an order is placed. We operate through a Print-on-Demand, made-to-order production model rather than keeping every finished design in stock.

Because our products are made on demand, the estimated time required to receive an order includes both production time and shipping time.

Estimated Total Delivery Time = Processing Time + Shipping Time

1. Estimated Delivery Timeframes

Please review the estimated delivery timeframes below:

Shipping Region	Processing Time	Shipping Time	Estimated Total Time
United States	10–15 business days	7–10 business days	17–25 business days
North America, excluding Mexico	10–15 business days	7–10 business days	17–25 business days
Europe and United Kingdom	10–15 business days	10–15 business days	20–30 business days
Other international destinations	10–15 business days	Varies by destination	Varies by destination

Processing time is the period required to review your order, confirm its details, prepare the selected design, produce the item, complete a quality inspection, and package it for shipment.

Shipping time begins only after production is complete and the package has been accepted by the shipping carrier.

Business days do not include Saturdays, Sundays, or public holidays. All timeframes are estimates rather than guaranteed delivery dates unless we expressly confirm otherwise in writing.

Production and delivery times may vary because of:

• Product type and selected options
• Order volume
• Blank-product availability
• Production capacity
• Quality-control requirements
• Shipping destination
• Carrier availability
• Customs processing
• Weather conditions
• Public holidays
• Peak shopping periods
• Transportation disruptions
• Events outside our reasonable control

2. Print-on-Demand Production

NFL Crocs products are made to order.

This means:

• Production begins after an order is placed and confirmed.
• Each item is produced using the design, size, color, quantity, and personalization selected at checkout.
• We do not manufacture every finished design in advance.
• Production must be completed before the package can be shipped.
• Products may be produced by third-party Print-on-Demand fulfillment partners.
• Different products from the same order may be produced at different facilities.

Our made-to-order process allows us to offer more football-inspired designs while reducing unnecessary inventory and overproduction.

Because production may begin shortly after checkout, order changes and cancellations are available only during the limited period described in this Policy.

3. Shipping Options and Costs

We offer shipping to customers in the United States and many international destinations.

The following free standard shipping offers may be available:

• Free Standard Shipping on U.S. orders over $99.
• Free Standard Shipping on international orders over $200.

For orders below the applicable threshold, the shipping cost will be calculated during checkout.

Shipping charges may depend on:

• Delivery address
• Destination country
• Product quantity
• Package weight
• Product type
• Fulfillment location
• Available carrier service
• Selected shipping method

Free shipping thresholds are calculated using the qualifying merchandise subtotal after discounts and before taxes, duties, or other charges unless otherwise stated during checkout.

Available shipping options and rates may change without prior notice. The shipping amount displayed during checkout will apply to the order.

4. Where We Ship

NFL Crocs ships to:

• All 50 U.S. states
• Many international destinations where carrier service is available

Certain countries, territories, military addresses, islands, remote regions, or restricted locations may have limited or unavailable shipping service.

Shipping availability may depend on:

• Carrier coverage
• Customs restrictions
• Product restrictions
• Fulfillment capabilities
• International trade requirements
• Local delivery conditions

If your location cannot be selected during checkout, shipping service may currently be unavailable to that destination.

We reserve the right to cancel and refund an order when we discover that a selected product cannot legally or practically be delivered to the submitted address.

5. Shipping Carriers

Orders are shipped through established fulfillment and logistics providers.

Depending on the order and destination, carriers may include:

• USPS
• UPS
• FedEx
• DHL
• Local postal services
• Regional delivery companies
• Other international logistics partners

The carrier is selected based on the product, destination, fulfillment location, delivery efficiency, service availability, and shipping method.

Customers generally cannot select a specific carrier unless that option is displayed during checkout.

International packages may be transferred from an international shipping provider to a local postal or delivery service for final delivery.

6. Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link after your order has shipped.

Please note:

• Tracking may take up to two business days to update after the shipping label is created.
• A label-created status does not always mean the carrier has completed its first physical scan.
• International tracking may update less frequently.
• Packages may pass through multiple carriers.
• Tracking scans may be delayed or displayed out of order.
• Estimated dates shown by a carrier may change during transit.

You can follow your package through the tracking link included in the shipping confirmation email.

If you have not received a shipping confirmation after the estimated processing period, contact us at [email protected] and include your order number.

Please also check your spam or junk folder before contacting us.

7. Split Shipments

An order containing multiple products may be divided into separate shipments.

This may happen when:

• Products are manufactured at different facilities.
• Certain items require additional production time.
• Products become ready on different dates.
• Different carriers are required.
• Package-size or weight restrictions apply.

Split shipments may have separate tracking numbers and may arrive on different dates.

Receiving only part of your order does not necessarily mean that the remaining products are lost or missing. Please review all tracking information included in your shipping emails.

Additional shipping charges will not normally be applied solely because we divide an order into multiple packages.

8. Order Changes and Cancellations

Review all order details carefully before completing checkout.

Requests to change or cancel an order must be submitted within:

• Four hours after placing an order on a business day
• Twelve hours after placing an order on a weekend

After the applicable period, the order may have entered production and may no longer be changed or canceled.

Change requests may include:

• Size changes
• Design changes
• Personalization corrections
• Quantity changes
• Color changes
• Shipping-address corrections

Requested changes are not guaranteed, even when submitted during the stated period.

An order is not considered changed or canceled until NFL Crocs confirms the request in writing.

Where permitted by applicable law and clearly disclosed before the cancellation is completed, an approved cancellation may be subject to a management and transaction fee of up to 30% to cover payment-processing costs, administrative work, design preparation, and production expenses already incurred.

No cancellation fee will be charged where an order is canceled because NFL Crocs cannot fulfill it or where charging the fee is prohibited by law.

To request a change or cancellation, email [email protected] with your order number and the exact requested changes.

9. Shipping-Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient’s full name
• Street address
• Apartment, suite, building, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number
• Email address

NFL Crocs is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address submitted by the customer.

Contact us immediately if you notice an address error. We will make a reasonable effort to update it, but an address change cannot be guaranteed after production or fulfillment processing has started.

Once a package has shipped, we may be unable to redirect it. The customer may need to contact the carrier directly, and the carrier may charge an address-correction or redirection fee.

10. Returned-to-Sender Packages

A package may be returned to sender because of:

• An incorrect or incomplete address
• An unrecognized recipient
• Missing apartment or unit information
• Failed delivery attempts
• An unclaimed package
• Refused delivery
• Nonpayment of customs charges
• Local carrier restrictions
• An address that the carrier cannot verify

If your package is returned, contact us for assistance.

Where the return resulted from customer-provided information, refusal of delivery, failure to collect the package, or failure to pay applicable customs charges, the customer may be responsible for:

• Reshipping costs
• Address-correction fees
• Return transportation costs
• Customs charges
• Carrier handling fees

Original shipping charges and made-to-order production costs may be non-refundable to the extent permitted by applicable law.

We must normally wait until the returned package is received and inspected before arranging reshipment or another resolution.

11. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, handling fees, or other charges assessed by the destination country.

Unless expressly stated during checkout:

• Customs charges are not included in the product price.
• Customs charges are not included in the shipping fee.
• The recipient is responsible for applicable import charges.
• NFL Crocs cannot predict the amount of these charges.
• NFL Crocs does not control customs processing times.

Customs authorities may request additional identification, payment, or shipment information directly from the recipient.

A package delayed by customs is not considered lost solely because tracking has not updated.

Refusing a shipment because of customs charges may result in the package being returned, abandoned, or destroyed. Any refund will be reviewed after considering production costs, original shipping fees, return fees, customs charges, and applicable law.

Customers should contact their local customs authority for information before ordering if they are uncertain about import requirements.

12. Delivery Delays

We work with production and shipping partners to fulfill orders within the estimated timeframe, but delays can occur.

Possible causes include:

• High production volume
• Peak seasons
• Public holidays
• Severe weather
• Carrier disruptions
• Customs inspections
• Incorrect addresses
• International transportation delays
• Local delivery restrictions
• Supplier shortages
• Production-equipment problems
• Quality-control reprints
• Fulfillment disruptions
• Events beyond our reasonable control

Carrier-related delays may add approximately 3–7 business days or more to the normal estimate, depending on the situation and destination.

If we become unable to ship your order within a specifically promised shipping period, we will provide the notice and available options required by applicable law. Depending on the circumstances, you may be offered the opportunity to consent to a revised shipping date or cancel the unshipped order for a refund.

A delay affecting a package after it has been transferred to the carrier will be investigated according to the carrier’s procedures.

Contact [email protected] if your order remains delayed beyond the applicable estimated timeframe.

13. Lost or Missing Packages

If tracking does not show delivery and the package appears to be lost in transit, contact us with:

• Order number
• Tracking number
• Recipient’s name
• Shipping address
• Description of the issue

We may need to open an investigation with the shipping carrier.

Carrier investigations can require additional time, and we may need to wait for the carrier’s findings before approving a replacement or refund.

If the carrier confirms that the package was lost in transit, we will review the order for an appropriate resolution, which may include:

• A replacement
• A reshipment
• A refund
• Another reasonable solution

Refund or replacement eligibility depends on the tracking information, carrier investigation, order circumstances, and applicable law.

14. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check your mailbox.
• Check your front door, porch, garage, or side entrance.
• Check with household members.
• Ask nearby neighbors.
• Check your building’s reception desk or mailroom.
• Review any carrier delivery photograph.
• Look around safe delivery locations.
• Contact the local carrier office.
• Allow up to two business days in case the package was scanned early.

If the package is still missing, contact the carrier first and request a delivery investigation. You may then contact us with your order number and the carrier’s case information.

NFL Crocs is not automatically responsible for theft or loss occurring after a carrier records successful delivery to the address provided during checkout.

We will nevertheless review the available information and provide reasonable assistance.

15. Damaged Packages or Product Issues

If your package or product arrives damaged, defective, incorrect, or materially misprinted, contact us within seven days after delivery.

Include:

• Order number
• Full name
• Description of the issue
• Clear photograph of the entire product
• Close-up photographs of the problem
• Photograph of the packaging
• Photograph of the shipping label
• Any other supporting information requested

Do not discard the product or packaging until the claim has been reviewed.

Depending on the verified issue, the available resolution may include:

• Replacement
• Reprint
• Refund
• Partial refund
• Another appropriate solution

Damage caused after delivery, ordinary wear, misuse, incorrect sizing selected by the customer, or customer alterations is not considered a shipping or production defect.

16. Production and Product Variations

Because NFL Crocs products are made individually through a Print-on-Demand process, minor variations may occur in:

• Color
• Pattern alignment
• Print position
• Artwork scale
• Texture
• Finish
• Product dimensions
• Appearance between production batches

Colors may also appear different because of monitor settings, screen brightness, photography, lighting, product materials, and printing methods.

Minor variations that do not materially affect the product’s quality, function, or overall design are normal and do not automatically qualify as defects.

If your product appears significantly different from the item ordered, contact us with clear photographs so that we can review the issue.

17. Delivery to Hotels, Temporary Addresses, and Freight Forwarders

Customers ordering to a hotel, vacation rental, temporary residence, freight forwarder, package forwarding company, or third-party receiving facility accept the additional delivery risks associated with those addresses.

You are responsible for confirming that:

• The facility accepts packages.
• The recipient’s name matches the reservation or account.
• The package will arrive while the recipient is present.
• All required room, account, suite, or reference numbers are included.

NFL Crocs is not responsible for loss, refusal, or mishandling occurring after delivery to a freight forwarder or third-party receiving service.

Delivery to the forwarding service shown on the order may be considered completion of our delivery obligation to the extent permitted by law.

18. Refused Deliveries

A customer who refuses a package without prior authorization may be responsible for:

• Original shipping costs
• Return shipping costs
• Customs charges
• Carrier fees
• Made-to-order production expenses

Refusing delivery does not automatically qualify an order for a full refund.

The available resolution will be determined after the package is returned and inspected, subject to our Return and Refund Policy and applicable law.

19. Shipping Promotions

Free-shipping promotions may be subject to:

• Minimum purchase thresholds
• Eligible destinations
• Eligible products
• Promotion dates
• Excluded expedited methods
• Additional terms shown with the offer

Discounts that reduce an order below the free-shipping threshold may remove free-shipping eligibility.

Shipping promotions cannot normally be exchanged for cash or applied retroactively to completed orders.

We may modify or end a shipping promotion at any time, but changes will not affect a qualifying order already completed under the applicable promotion.

20. Our Responsibility

Although NFL Crocs may use independent Print-on-Demand manufacturers, fulfillment facilities, and shipping carriers, NFL Crocs remains your primary contact for order support.

We will provide reasonable assistance with:

• Production questions
• Shipping updates
• Tracking problems
• Delivery delays
• Lost-package investigations
• Damaged products
• Incorrect orders
• Returned packages

Carrier and fulfillment partners operate independently and may require specific investigation procedures or supporting evidence before a claim can be resolved.

21. Contact Information

NFL Crocs

Address: 1500 Broadway, New York, NY 10036, United States

Email: [email protected]

Phone: +1 (212) 555-0147

Hours: Monday–Friday, 9:00 AM–6:00 PM ET; Saturday, 10:00 AM–4:00 PM ET; Sunday, Closed.